Return & Exchange
Return
We offer 180-day warranty on every item you purchase from this site. For
return & exchange period, 30 days warranty is applied while 180
days warranty is applied to free repair. Item may be returned or
exchanged ONLY if it is faulty. Return and exchange do not cover
ordinary wear and tear or damages caused by external reasons (such as
scratches, missing stones, dents, nicks, fading/chipping of the material
on the product etc.). Warranty does not cover water damage, damages due
to personal misuse/negligence, therefore, we strongly recommend not to
swim, dive, surf or have any other similar activity with them on.
Return Policy
In 30 days (from the day the goods is signed for /received), if you
request returning the purchased item, it can be returned and refunded
under the following conditions.
1. The products should be sent back in original package, which means not
being used (except tryout), worn, plastic removed, damaged, scratched
or tampered with.
2. All return fees are at the customers’ own cost.
3. When we receive the products sent back intactly, we will deduct
$20-40 shipping & Handing Cost for the time we sent it to you and
then give you a refund.
4. Please allow 15 days for the refund to arrive at your account.
5. Please be noted that after 30 days we may not issue a refund, but exchange may be acceptable.
6. Please note that refund does not apply to products that have suffered
physical damage caused by the Custom. If it is the case, exchange will
be advisable.
Exchanges
In 14 days (from the day the goods is signed for /received), if you find
the products you purchase are not satisfying it can be returned and
replaced under the following conditions.
1. The products should be sent back in original package, which means not
being used (except tryout), worn, plastic removed, damaged, scratched
or tampered with.
2. All return fees are at the customers’ own cost.
3. When we receive the products sent back intactly, we will replace it with new one and ship them back to you .
4. As there is handing cost and shipping fee involved, please kindly
understand that we have to charge you 10-20 GBP shipping & Handing
Cost before we send you the replacement item.
5. Exchanges will be subject to price difference adjustment (if there is any).
6. Please be advised that if you want to replace the item after the
guaranteed 14-day, you are suggested to contact us directly for further
processing.
No returns will be accepted without:
A prior e-mail stating the specific problem. (Please wait until you hear back from us).
Please Contact us for return address. Don’t return directly to the address on the package.
If the products need to be sent back to us, please include the following information and we will email you our return details
1. Name
2. Address
3. Telephone
4. Detailed Description of the Problem
The above Return and Exchange policy do not apply to personal products
such as under wares, swim wares, socks, stockings etc. No return or
Exchange for these products once they have been used.